English for waiters and waitresses
Format: face-to-face, 11 hours a week
Levels: A0 A1 A2
Payment details: CAF accepted (3669)
English language training for waiters and waitresses
This essentially oral course is aimed at people who need to interact in English in the catering sector and more specifically in the room service professions (waiter, commis de salle, maître d'hôtel, chef de rang, sommelier, barman, etc.) and who need to acquire the basics to become more fluent.
Over a 4-week period, through real-life situations and a variety of activities directly related to the job, participants practise the lexicon, structures and typical phrases used in reception and restaurant service.
Training content for English for waiters and waitresses in English
Thanks to this training course, you will be able to develop your interpersonal skills and acquire additional language skills to:
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Welcome customers, assign them a table and enquire about their wishes
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Present the menu, give advice and suggest dishes
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Inform customers about the different dishes, their composition and cooking methods and promote the house specialities
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Present the wine list
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Take orders and pass them on to kitchen staff
- Know the vocabulary of glasses, plates and cutlery according to the menu
- Know how to present dishes and drinks when serving them
- Be attentive and responsive to customers' requests and their comfort, look after their well-being, provide them with information and manage delicate situations
- Prepare the bill, present it and cash it; take leave of the customer
- Interact with the team
The importance of professional English in the restaurant industry
Using good English helps to create a better understanding between staff and customers. This makes interactions more fluid and pleasant, contributing to a positive customer experience. Speaking clearly is fundamental to ensuring that everyone understands what is being said. Being polite and friendly improves the overall atmosphere in the restaurant and makes everyone happy.
Customer service and interaction with colleagues
Greeting customers kindly is the first step in creating a good impression. Taking orders correctly is essential to ensure that customers receive what they have ordered, while handling complaints calmly and politely helps to resolve problems effectively. Working together and helping each other keeps the restaurant running smoothly. Sharing ideas and listening to each other's advice helps everyone to improve and creates a positive working environment.
from CHF 500.-
Course information:
- Days: Monday, Tuesday, Thursday, Friday
- Next course: contact us
- Times: from 2:30 to 5:15 pm
- Number of students per class: maximum 10
Key features:
- Glossary specific to restaurant service
- Small groups (average: 5 students per class)
- Free access to an e-learning platform
- Training provided by a certified teacher
- Personalised monitoring of your progress
- End-of-course certificate showing skills acquired
Prices:
- Price: CHF 1099
- Special rate: CHF 1000 (under 25s, seniors, students, unemployed)
- Registration fee and materials: CHF 100
- Annual Training Cheque accepted (CHF 500)
from 500.-
Course information:
- Days: Monday, Tuesday, Thursday, Friday
- Next course: contact us
- Times: from 2:30 to 5:15 pm
- Number of students per class: maximum 10
Key features:
- Glossary specific to restaurant service
- Small groups (average: 5 students per class)
- Free access to an e-learning platform
- Training provided by a certified teacher
- Personalised monitoring of your progress
- End-of-course certificate showing skills acquired
Prices:
- Price: 1,099.-
- Special rate: 1,000.- (under 25s, seniors, students, unemployed)
- Registration fee and materials: 100.-
- Chèque Annuel de Formation accepted (500.-)
