Business English for medical secretaries/assistants

1. Assessment and Interview Your programme begins with an online assessment test followed by a personal interview. This first stage enables us to analyse your specific needs in detail. This interview is free of charge and does not commit you to anything. It is designed to enable us to understand your objectives and tailor your training to your professional expectations.
2. Setting up the programme Once we have identified your needs, we will present you with a detailed syllabus for the course. You will also have access to a variety of additional learning tools, freely and unlimitedly available. These resources are selected to complement and enrich your learning experience, enabling you to progress independently and effectively.
3. Support Throughout the course, you will receive ongoing support from a dedicated tutor. This tutor will support your progress, provide regular assessments and prepare you for the final test. This regular support is essential to ensure that you stay on track and achieve your learning objectives.
4. Certification At the end of the course, you will be issued with a certificate. This document sets out the language skills and specific 'know-how' you have acquired. The certificate is an acknowledgement of your new English skills, proving your ability to use them in a professional medical context.

Our teaching approach is strongly focused on interactive communication, ensuring that participants can put what they learn into practice in real-life scenarios:

• Face-to-face interaction : Secretaries and medical assistants practise conducting direct conversations with patients, improving their ability to communicate complex information in an understandable way.
• Telephone and e-mail communication: The course covers specific techniques for remote communication, a crucial aspect of administrative medical work. Students learn how to handle professional telephone calls and write clear, precise e-mails.

To make progress in English, participants need to adopt a proactive and regular approach:

• Continuous practice : Regular immersion in the language through dialogues with native speakers or simulated medical scenarios helps to build fluency and confidence.
• Constructive feedback: Receiving regular feedback from instructors helps students understand their strengths and identify areas for improvement in their communication.
• Specific learning objectives : Setting clear and measurable objectives for learning medical English is essential. Regularly assessing progress and adjusting learning methods accordingly helps to maintain motivation and commitment.